Complaints / Comments Form

We welcome all complaints, comments and suggestions.  The BACB handles cable complaints and forwards internet concerns as a courtesy.

First, contact your provider directly to resolve issues and keep meticulous notes including dates, times, customer service representative ID or extension. Remember that customer service contacts are often recorded and request that notes be made to your account.

Second, submit your complaint directly to the BACB below. Our Executive Director will be responsible for processing and communicating with the provider and the Board.

Third, since the passage of PA 480 and PA 4, the Michigan Public Service Commission accepts complaints directly from the consumer through an informal or formal process at:  www.michigan.gov/mpsc and click on the Video/Cable link.