We welcome all complaints, comments and suggestions. The BACB handles
cable complaints and forwards internet concerns as a courtesy. We appreciate the providers' assistance as many subscribers opt for bundled services.
First, contact your provider directly to resolve issues and keep
meticulous notes including dates, times, customer service representative ID or extension. Remember that customer service contacts are often recorded and request that notes be made to your account.
Second, submit your complaint directly to the BACB below. Our
Executive Director will be responsible for processing and
communicating with the provider and the Board. The provider is responsible for their internal escalation team, timing and outreach to you, their customer. If you do not get a response from your provider within 48 hours, please let our Executive Director know.
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